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Customer Support

FAQ

Holiday FAQ's

  • Get it by Christmas

    To ensure you receive your order before Christmas, make sure to place your orders by the following timelines:
    - Shipping: Orders must be placed by 11:59pm PT on 12/17.
    - Pickup: Orders must be placed by 12:00pm PT on 12/23.

  • Holiday Store Hours

    Store Hours
    Thanksgiving Day - Closed
    Black Friday - 8am-9pm
    December 18th-23rd - 9am-10pm
    Christmas Eve - 8am-8pm
    Christmas Day - Closed
    New Years Eve - 9am-5pm
    New Years Day - 10am-5pm

    *Note: some store hours may differ. Please reach out to your local store to confirm hours.

  • Holiday Shipping and Delivery

    Given the increase in orders during this holiday season, orders placed with standard shipping methods may take up to 5-7 business days to ship. 

    Please note, carriers may experience delays that are out of our control. To ensure you get your order in a timely manner be sure to place your order soon.

  • Holiday BOPIS Timeline

    Given the increase in orders during this holiday season, pickup orders may take 1-3 business days to be ready. Once your order is ready for pickup you will receive an email notifying you. 

    Please ensure you follow our pickup guidelines at time of pickup.

  • Extended Return Policy

    We are happy to offer you an extended return period for items in their original state, unworn, unwashed, and with all tags intact. Items placed between 12/4 – 12/24 can be returned through 1/15.

    Any item listed as FINAL SALE or bulk buyer orders are not eligible.

  • Holiday Return Processing

    Due to the increase in returns during this holiday season, it may take 7-10 business days for your return to be processed once it is received at our facility. 

    Once we complete your return, we will refund you to the original form of payment. Please allow 3-5 business days for the credit to reflect in your account. 

FAQ's

  • How can I track my order?

    Once your order ships, you will receive a shipping confirmation email with your tracking number(s).

    You can also track your order here.

  • How do I return an item?

    We allow items to be returned within 30 days of the order date and offer one free return label per order. To initiate a return, please click here.

  • When will my order ship?

    Orders with standard shipping methods are typically processed within 2-3 business days. However, there may be instances where an order or part of an order can take up to 6-10 business days to ship. This could occur if an item(s) is no longer available in our distribution center and needs to be sourced from a store.

  • When will my order deliver?

    We ship all order standard ground, which typically takes about 7-10 business days from when the order is marked shipped.

  • Can I exchange an item?

    We cannot process exchanges at this time, but you can easily return any unwanted items ordered on shopwss.com. Simply return the item(s) and place a new order for your desired item(s).This ensures that your desired item(s) remain in stock and are promptly shipped to you.

    Please see our return policy to ensure your order qualifies for a return.

  • Can I cancel an order?

    Once an order has been submitted, we cannot make any changes or cancellations.

    If you have any further questions about your order, please get in touch with us immediately.

  • My package was marked as “delivered” but I cannot find it.

    Before contacting us to investigate, please do the following:

    • Check all exterior doors and locations where the package could be on the premises.
    • Check with other members of your household.
    • Check with the front desk, mail rooms, or building security if you live in an apartment complex.
    • Look for a note from your carrier on the door or near the mailbox.


    If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

ORDERS

  • Can I change or cancel my online order once it has been submitted?

    Once an order has been submitted, we are unable to make any changes or cancellations. Please refer to our 'Returns' section below if you'd like to return your order.

  • Why was my order canceled?

    We reserve the right to limit, decline, or reject any orders for any reason, including but not limited to the product is out-of-stock; your address, billing info, or payment info could not be verified; your order was flagged by our security system; we suspect there is an intent to resell.

    We enforce strict purchase quantity limits per customer during sneaker launches. These limits are set to ensure that a broad range of customers have the opportunity to purchase our limited-edition sneakers. 

    Customers found to be placing multiple orders for the same sneaker release may have their additional orders canceled without notice.

  • How can I track my order?

    Once your order has shipped, you will receive an email containing the tracking number(s) for your order.

    You can also log into your 'My Account' and access your tracking number through your order history.

    If you don't have a 'My Account' you can track your order here.

    Please Note: Tracking numbers can take 24-48 hours to update after creation.

  • When will I receive my order?

    Orders are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

    Once shipped, carrier transit time can take anywhere from 5-7 business days depending on destination.

  • What if my order was received damaged, wrong, or incomplete?

    The first thing you should do is take pictures to document the condition of the package when it arrives, keeping all enclosed packing slips.

    Then contact us immediately so we can start the initial investigation.

  • Can I get a price adjustment?

    All prices are final. We do not offer price adjustments.

    If you're not satisfied with your purchase, please see our return policy.

SHIPPING

  • Holiday Shipping and Delivery

    Given the increase in orders during this holiday season, orders placed with standard shipping methods may take up to 5-7 business days to ship. 

    Please note, carriers may experience delays that are out of our control. To ensure you get your order in a timely manner be sure to place your order soon.

  • Shipping and Delivery

    Ground Shipping is FREE for orders $99+

    Ground Shipping has a flat fee of $7.99 on all orders.

    Processing Timeline
    Orders placed with a standard shipping methods are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

    Shipping Timeline
    Once an order is shipped, Ground Shipments can take up to 5-7 business days, depending on destination. This is an approximate timeline, and we cannot guarantee them.

    Where We Ship
    At this time, we only support shipping within the contiguous United States.

    At this time, we do not ship to PO Boxes, HI/AK, APO/FPO, territories, or internationally.

    If shipping to a freight forwarder, WSS is not liable for any damages, defects, material differences, or losses to your order or items once received by the freight forwarder.

    Cancellations & Changes to Orders
    Unfortunately, once an order is placed, we cannot cancel or modify your order in anyway.

  • When will my order ship?

    Orders placed with a standard shipping methods are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

  • Do you ship to P.O. Boxes?

    At this time we do not offer shipping to PO Box, APO/FPO, territories, or internationally. As we requires a physical street address.

  • My package was marked as “delivered” but I cannot find it.

    Before contacting us to investigate, please do the following:

    • Check all exterior doors and locations where the package could be on the premises.
    • Check with other members of your household.
    • Check with the front desk, mail rooms, or building security if you live in an apartment complex.
    • Look for a note from your carrier on the door or near the mailbox.

    If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

  • What if my shipment is processed as ‘Returned to Sender’ by the carrier?

    If your package is deemed undeliverable by the carrier it will be Returned to Sender.

    In this situation once the order arrives at our facility it will be processed as a return and you will be credit.

    Unfortunately, we will not be able to send you a replacement package. If you are still interested in the item(s), please place a new order and ensure your shipping address is complete and accurate.

  • What if I used a freight forwarder?

    Anytime a freight forwarder is used, we are not accountable for any damages, defects, material differences, or losses that arise to products after handing packages off to a freight forwarder.

    We insist that you, as the customer, should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility.

RETURNS

  • Extended Holiday Return Policy

    We are happy to offer you an extended return period for items in their original state, unworn, unwashed, and with all tags intact. Items placed between 12/4 – 12/24 can be returned through 1/15.

    Any item listed as FINAL SALE or bulk buyer orders are not eligible.

  • Holiday Return Processing

    Due to the increase in returns during this holiday season, it may take 7-10 business days for your return to be processed once it is received at our facility. 

    Once we complete your return, we will refund you to the original form of payment. Please allow 3-5 business days for the credit to reflect in your account. 

  • What is your return policy?

    We allow items to be returned within 30 days of the original order date.

    For items to be eligible for a return they must be in their original state, unworn, unwashed, and with all tags intact. Any item listed as FINAL SALE cannot be returned for a refund.

    Any Jordan purchased on a release day is not eligible for a return.

    Please ensure you return the correct item(s) when making a return. WSS is not responsible for non-WSS items shipped back to us in error. No compensation will be provided for incorrect items sent to WSS.

  • How do I initiate a return?

    We offer one free return label per order.

    To initiate your RMA and receive a prepaid return label, login to your account and go to your order. Or you can lookup an order with your order ID and billing email or zip code here. Once you’re in the order follow the RMA step. All submitted details must be accurate or it can delay processing your return and/or void it completely.

    All returns must be in a sturdy box or sealable poly bag, with the shipping label clearly affixed to the outside of the packaging. Make sure to include the RMA packing slip and original packing slip in the package (if applicable).

    (restrictions apply: Not all product or orders may be eligible to return.)

  • Where can I drop off my shipment with my Prepaid label or QR code?

    When you receive a prepaid return label or QR code you can drop-off your shipment at any of our authorized drop-off locations.

    To find a drop-off location near you please click here.

  • Can I exchange my order?

    Unfortunately, we are no longer able to create exchanges.

    You can return any unwanted item(s) ordered on shopwss.com and place a new order for your desired item(s). This will ensure that your desired item(s) do not go out of stock and ships to you right away.

    To initiate a return, please view our instruction under ‘How do I initiate a return’.

  • How long will it take to process my return?

    You can expect your return to be processed in 3-5 days once your return is received into our facilities.

    Once we complete your return we'll refund your money to your original form of payment. Please allow 3-5 business days for the credit to reflect in your account.

    Note* During busy seasons, returns can take up to 10 days to process.

  • Can I return my online or mobile app order in a WSS store?

    Unfortunately, at this time stores are unable to accept returns for items purchased online or via our mobile app.

    However, you are able to initiate a return and ship back the item(s) you want to return.

    To see if your order is eligible for return, please see our return policy.

  • How soon will I receive my refund?

    Once your return shipment is received at our facility, we will process your returned items within 3-5 business days. Once processed a refund will be issued to the original form of payment. And you will receive an email notifying you of the refund.

    For Credit card, Apple Pay, or PayPal: Refunds process in 3-5 business days.

    For Klarna: Refunds process within 14 days and may refund separately, mirroring your payment plan.

    Note* Shipping costs will only be refunded if the order is deemed as a manufacturer defect or was a shipping error.

  • Can I return if I purchased in bulk?

    Bulk purchases made online are not eligible for WSS's Return policy and are considered FINAL SALE.

    Any issues with the order(s) or the merchandise must be reported within 5 days of delivery date to be considered for a return.

BUY ONLINE, PICKUP INSTORE

  • Holiday BOPIS Timeline

    Given the increase in orders during this holiday season, pickup orders may take 1-3 business days to be ready. Once your order is ready for pickup you will receive an email notifying you. 

    Please ensure you follow our pickup guidelines at time of pickup. 

  • Pickup guidelines.

    Please be sure to follow our pickup guidelines. If the guideline are not followed in any way, it can result in denying the pickup and/or cancellation of your order.

    Pickup Guidelines:
    - The person who placed the order must be the one to pickup.
    - A valid photo ID must be present and match the billing name.
    - Customer must have the order ID available.

    Please Note: Once the order is ready for pickup you will have 10 days to pickup the order. After 10 days the order will be canceled and restocked.

  • How long will it take for my order to be ready?

    We aim to have your pickup order ready within 3-4 hours from the time it is placed. This is dependent on the time of day the order is placed and can be affect by store traffic. However, on occasion an order can take a few days longer to be ready. This could happen in the event that the item(s) is no longer available in your selected store and a transfer is needed.

    Once your order is ready for pickup you will receive an email notifying you.

    Please ensure you follow our pickup guidelines at time of pickup.

WSS REWARDS

  • What is WSS Rewards?

    Earn points, redeem rewards, get exclusive access, and members only offers!

    To learn more click here.

  • How can I earn WSS Rewards?

    Earn 1 point for every $1 spent in-store, in-app, and online. Redeem a $10 WSS Reward voucher for every 250 points. Sign in to your account online or in-app, or ask a store team member to ensure your are earning WSS Reward points.

  • When will my points reflect in my Rewards balance?

    Reward points will reflect in your account as soon as you purchase in store or once your online order ships.

    Please note restrictions may apply.

  • Are there any restrictions with WSS Rewards?

    • Rewards cannot be redeemed on Jordan Retros, Jordan AJ1, Air Force 1’s, or Gift Cards.
    • Certain discounts, programs, promotions or other specialty offers may not be eligible to combine.
    • Rewards redemption must be applied at time of purchase; one redemption per order.
    • Bulk buyers are ineligible to participate in the WSS Rewards program.
    • Points have cash value and can only be used once. If the transaction required you to pay anything beyond the reward amount, we will refund the amount you actually paid toward the transaction but you will not get your reward back.
    • Items purchased with redeemed points can result in an adjusted refund amount.

  • I already signed up for WSS Rewards in-store. How can I link my membership online or in the App?

    If you are an existing WSS Rewards member and would like to sync your membership online, simply create an account with the match details provided in-store, or click ‘sync’ in the mobile app.

MOBILE APP

  • What is the minimum operating system needed to support the WSS Mobile App?

    iOS 11 and Android 8.0

  • Which devices support the WSS Mobile App?

    The Mobile App supports the following iOS devices: 6S/6S Plus, S.E., 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, and 11. The app supports Android devices with O.S. versions 8.0 (Oreo) and above.

  • Can I use the WSS Mobile App without using my data plan?

    An internet connection must be established to experience the full functionality of the Mobile App. If you do not want to use your data plan, try connecting to Wi-Fi instead.

  • Are there terms and conditions to use the WSS Mobile App?

    Yes, please visit our terms and conditions page here:https://www.shopwss.com/pages/terms-conditions.

  • Who can use the WSS Mobile App

    The Mobile App is available to U.S. residents.

  • What are the benefits of downloading the WSS Mobile App?

    Track, earn, and manage points and WSS Rewards, scan barcodes to see more colors and sizes in-store, get a first look at new promotions and register for New Release digital raffles. For more information, please visithttps://www.shopwss.com/pages/rewards.

  • What happens to my personal information once sign up in the WSS Mobile App?

    Please view our Privacy Statement here:https://www.shopwss.com/pages/privacy.

  • If your question is not answered in this FAQ, you can get additional assistance here:

    Please email us at wssmobile@shopwss.com or call our customer service line at 844-SHOP-WSS (844-746-7977).

BULK PURCHASING & RESELLERS

  • Can I purchase in bulk? 

    Bulk buying and reselling is prohibited. If WSS determines that an order is intended for reselling or deemed a bulk buyer, WSS reserves the right, in its sole discretion, to either refuse, restrict, limit, modify, or cancel an order without given notice.

  • Can I return my order if I purchased in bulk?

    Orders identified as bulk or reseller purchases are ineligible for WSS's return policy and will be considered FINAL SALE.

  • Orders placed with bot technology.

    Using automated bots or scripts for purchasing is strictly prohibited. If WSS determines that an order is fraudulent or placed using automated software or technology, the order will be flagged and canceled at our sole discretion, which may lead to account restrictions or termination.

  • Do bulk orders qualify for WSS Rewards?

    Bulk purchases are ineligible to participate in the WSS Rewards program. Points will not be earned and point redemption is prohibited.

CLEARANCE

  • What is the condition of clearance items?

    Clearance items are brand new that are end of stock or discontinued product by the manufacturer. The merchandise may have scuffs, scratches, dents, and blemishes. Boxes may show wear, or shoes may come in an unbranded box

PAYMENT

  • What methods of payment do you accept?

    We accept Visa, MasterCard, Discover Card, American Express, PayPal, Apple Pay, and Klarna.

  • Do you accept Gift Cards? 

    Currently, we do not accept gift cards as a form of payment. Gift cards are only accepted for in-store purchases.

  • Will there be sales tax?

    WSS follows all state and local laws and regulations on sales tax. We charge applicable sales tax on all merchandise purchased in Arizona, California, Nevada, and Texas.

  • What if my payment was declined?

    Unfortunately, payments can be declined for many reasons. Please check to make sure all the information is accurately submitted at check out.

    If the issue continuous please reach out to your banking institute for support.

  • Are my credit card and personal information secure?

    Absolutely! WSS understands the importance of keeping your personal information secure. We offer a safe shopping experience by keeping you secure from identity theft, viruses, and credit card fraud through a secure transaction process. Secure Sockets Layer (SSL Technology) shopWSS.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms on our site are secured with SSL technology, so your personal information stays safe and out of malicious hands.

EXCLUSIONS

  • Free Shipping on Orders of $99 or More

    Shipping will automatically be deducted at checkout.

    • Valid only at www.shopwss.com.
    • Offer is limited to Ground Shipping within the 48 contiguous United States addresses.
    • The entire order must ship to a single address.
    • It does not apply to prior purchases or open orders and cannot be combined with any other discounts, programs, promotions, or other offers.
    • The customer is responsible for shipping costs on returned merchandise.
    • Promotion may be modified or terminated at any time.
    • Certain restrictions and exclusions may apply.

  • Customer Appreciation - 30%

    • Offer valid from 5/1/24-5/5/24
    • One transaction per person per offer.
    • Not valid with any other discounts, programs, promotions, or other offers.
    • Cannot be combined with any B.O.G.O. or 2 FOR promotions.
    • Cannot be combined with the redemption of Loyalty points. No cash value.
    • Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, Adidas Samba, Samba OG/Sambae, Crocs - Star Wars Collection, Nike Club Fleece, Superstar XLG or Gift Cards.
    • Only one non-Rewards promotion code can be used per order.
    • Offer may be adjusted in the event of a return.
    • Items purchased with certificates, coupons, or special promotions will result in an adjusted refund amount.
    • Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions.

  • Sale On Sale - Extra 20% OFF

    • Offer valid online only.
    • Only valid on products marked down less than 35% of the original selling price.
    • Not valid with any other discounts, programs, promotions, or other offers.
    • Cannot be combined with any B.O.G.O. or 2 FOR promotions.
    • Cannot be combined with the redemption of WSS Rewards. 
    • Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, or Jordan AJ1.
    • Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions.
    • Limited to one code per customer.

  • BOGO 50% OFF

    • Buy one item and get the second item of equal or lesser value for half the price.  
    • Valid in-store, in-app and online. 
    • B.O.G.O. cannot be combined with any other discounts, programs, promotions, or other offers. 
    • B.O.G.O. cannot be combined with the redemption of WSS Rewards or used to purchase a gift card. 
    • The discount applies automatically at checkout. 
    • Offers are subject to change without notice. 
    • Not eligible for price adjustments.

  • WSS Rewards

    • Rewards cannot be redeemed on Jordan Retros, Jordan AJ1, Air Force 1’s, or Gift Cards.
    • Certain discounts, programs, promotions or other specialty offers may not be eligible to combine.
    • Rewards redemption must be applied at time of purchase; one redemption per order.
    • Bulk buyers are ineligible to participate in the WSS Rewards program.
    • Points have cash value and can only be used once. If the transaction required you to pay anything beyond the reward amount, we will refund the amount you actually paid toward the transaction but you will not get your reward back.
    • Items purchased with redeemed points can result in an adjusted refund amount.

  • Pricing Errors

    In the event of misspellings, pricing errors, or other mistakes at the WSS Store(s) where you wish to order or purchase, WSS reserves the right to correct such errors and adjust your order accordingly.

  • Standard Coupons/Discount

    • Must redeem the coupon at the time of purchase.
    • One transaction per person per offer.
    • Not valid with any other discounts, programs, promotions, or other offers.
    • Cannot be combined with any B.O.G.O. or 2 FOR promotions.
    • Cannot be combined with the redemption of Loyalty points.  No cash value.
    • Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, adidas Samba OG or Gift Cards.
    • Only one non-Rewards promotion code can be used per order.
    • Offer may be adjusted in the event of a return.
    • Items purchased with certificates, coupons, or special promotions will result in an adjusted refund amount.
    • Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions

  • Sneaker Bucks

    • Distribution Dates: July 15th, 2024 - September 8th, 2024.
    • Redemption Dates: September 9th, 2024 - October 13th, 2024.
    • Digital Sneaker Bucks cards earned through shopping online will be emailed to qualifying customers on 9/9/24.
    • Purchase $75 in merchandise before taxes to redeem a $25 Sneaker Bucks card.
    • Redeemable at any WSS store, online, or mobile app.
    • Only one (1) Sneaker Bucks card per transaction is redeemable. Some restrictions apply. Void where prohibited.
    • One-time use only; must be used during a single transaction.
    • Limit one per person per transaction.
    • Not redeemable for cash or credit towards previous or employee purchases.
    • Not valid with other discounts, programs, or offers; cannot be combined with any B.O.G.O. or 2 For promotions, the redemption of Loyalty points or other offers or discounts, including a WSS employee discount.
    • Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, adidas Samba/Sambae, adidas Campus 2 x KORN, adidas Campus x Bad Bunny, Superstar XLG, Crocs SpongeBob Patrick Classic Clog, Nike Club Fleece or Gift Cards.
    • Discount applies to purchase price only.
    • WSS is not responsible for lost or stolen cards.
    • We reserve the right to refuse service.
    • Offer may be adjusted in the event of a return.
    • Sneaker Bucks card must be surrendered at the time of return.
    • Returns are subject to WSS’s Return Policy and may only be returned for store credit or exchange.
    • No photocopies or digital versions of the Sneaker Bucks card will be accepted.

  • WSS + NIKE Up To 40% OFF

    • Save up to 40% off select Nike styles. Price as marked.
    • May not be combined with any other coupons (other than WSS Rewards loyalty points).
    • Items purchased with certificates or special promotions will result in an adjusted refund amount.
    • Other exclusions may apply; please ask a WSS Team Member for more details.

  • Florida Tax-Free Weeks

    • Promotion period: 1/1/23 – 1/14/24
    • Only applicable on items that are $99.99 or less.
    • Applies to most clothing, footwear, backpacks, and certain accessories.
    • Florida residents only.

  • Florida Tool Time

    • Promotion period: 9/2/23 – 9/8/23
    • Applies to work boots selling for $175 or less.
    • Florida residents only.

  • Texas Tax-Free Weekend

    • Promotion period: 8/11/23 – 8/13/23
    • Only applicable on items that are $99.99 or less.
    • Applies to most clothing, footwear, backpacks, and certain accessories.
    • Texas residents only.

  • Mexico Tickets Give Away

    Offer Timeframe: 09:00 am PT on 09/4/2024 through 09:00pm PT on 09/6/2024

    Location: 1551 S Buckner Blvd. Dallas, TX 75217 AND  1600 W. 7th Street Los Angeles, CA 90017

    Offer:

    • With qualifying on-site purchase of Home or Away Mexico Jersey receive a gift consisting of two tickets to the Mexico vs New Zealand game match on 09/07/24 at the Rose Bowl in Pasadena, CA. OR Mexico vs Canada game match on 09/10/24 at the AT&T Stadium in Arlington, Texas.
    • Offer may not be used in combination with any other offer or discount. One gift per customer, per transaction. Gift items are not eligible for returns or exchanges and are final sale. Purchase receipt required as proof of purchase to redeem gift. This offer is valid for jersey purchases only; Mexico branded t-shirts, accessories, or other items do not qualify. Game tickets are available for one-time use only; multiple jersey purchases will not result in additional tickets. The offer is limited to one pair of tickets per household. To
      receive your tickets, you must provide your first name, last name, phone
      number and a valid email address at the time of purchase. Jerseys must be
      purchased during the specified period to qualify for this offer. Offer not valid in Foot Locker or Kids Locker or Champs Sports stores, on footlocker.com, champssports.com, kidsfootlocker.com, or shopwss.com or on phone or mail orders. Foot Locker, Inc. employees are excluded. Applicable purchase amount does not include purchases made prior to the start of the offer or after the offer ends. Offer
      cannot be applied to previous purchases and cannot be redeemed for cash. Offer terms are subject to change without notice. The gift is delivered “AS IS” and Foot
      Locker makes no representation or warranties of any kind concerning said gift and hereby disclaims all representations and warranties, express or implied, including without limitation, warranties of merchantability, fitness for a particular purpose and the absence of latent or other defects, whether or not discoverable. Other restrictions may apply.
    • Major League Soccer, L.L.C. (“MLS”), Soccer United Marketing LLC (“SUM”) and Federacion Mexicana de Futbol Asociacion, A.C. (“FMF”)and their respective affiliated entities are not sponsors or administrators of this giveaway and are in no way responsible or liable for the administration of this giveaway. All trademarks used are the property of their respective owner(s) and are used for prize description purposes only.

  • WSS 40th Year Anniversary Sweepstakes - Terms and Conditions

    1. Eligibility: The “WSS 40th Year Anniversary Sweepstakes” (the “Sweepstakes”) is open only to legal residents of the fifty (50) United States (including the District of Columbia) who are eighteen (18) years of age or older at the time of entry. Employees of Eurostar, Inc. d/b/a WSS (“WSS”), or its affiliated companies, as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Sweepstakes is subject to federal, state, and local laws and regulations and is void in Puerto Rico and where prohibited by law. NO PURCHASE NECESSARY TO ENTER OR WIN.
    2. Sponsor: The Sweepstakes is sponsored by Eurostar, Inc. d/b/a WSS, 879 W. 190th Street, Gardena, CA 90248 (the “Sponsor”). Instagram and Facebook are not a) sponsor or administrator of, or otherwise endorsing or associated with, this Sweepstakes.
    3. Agreement to Official Rules: Participation in the Sweepstakes constitutes an Entrant’s full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon fulfilling all requirements set forth herein.
    4. Entry Period: The Sweepstakes begins at 12:00 A.M. ET on September 18, 2024 and ends at 11:59 P.M. on October 15, 2024 ET (the “Entry Period”). Entries received before or after the Entry Period are void.
    5. How to Enter: To enter the Sweepstakes, entrant must: (a) visit any WSS store (the “Retail Store”) during open hours of the Retail Store during the Entry Period (b) scan the QR code provided by Sponsor in the Retail Store to access an entry form; (c) complete and submit the entry form. Once all required tasks have been completed, you will receive one (1) entry into the Sweepstakes. There is a limit of one (1) entry per person per week. Entrants may also enter the Sweepstakes by visiting https://www.shopwss.com/pages/sweeps-all and following the directions there.
    6. Drawings: At the conclusion of the Entry Period, Sponsor, or a third party designated by Sponsor, will randomly select twelve (12) winner(s). The odds of being selected depend on the number of entries received. Sponsor will attempt to notify the potential winner following the conclusion of the sweepstakes. Sponsor will attempt to notify the potential winner(s) via the email address submitted at the time of entry. The potential winner(s) must respond within forty-eight (48) hours of the notification.
    7. Requirements of Potential Winners: Except where prohibited, a potential winner may be required to complete and return an affidavit of eligibility and liability/publicity release (the “Affidavit/Release”) within fourteen (14) days of being notified.  If a potential winner fails to sign and return the Affidavit/Release within the required time period, an alternate entrant will be selected in his/her place in a random drawing of all entries received.  If a potential winner is a minor, his/her parent or legal guardian will be required to sign the Affidavit/Release on the potential winner’s behalf.
    8. Prizes: Twelve (12) winners will each receive:
      *$400.00 WSS Gift Card
      *Such gift card and its use may be subject to additional terms and conditions.
      *The total approximate retail value (“ARV”) for all prizes is $4,800.00 The prizes are not transferable and must be accepted as awarded.  The ARV of the prizes represents Sponsor’s good faith determination. That determination is final and binding and cannot be appealed. If the actual value of the prize turns out to be less than the stated ARV, the difference will not be awarded in cash. No cash or other substitution may be made, except by the Sponsor, who reserves the right to substitute a prize with another prize of equal or greater value if the prize is not available for any reason as determined by the Sponsor in its sole discretion.  The winner is responsible for taxes and all other costs and expenses not listed above. 
    9. General Conditions: In the event that the operation, security, or administration of the Sweepstakes is impaired in any way for any reason, including but not limited to fraud, virus, or other technical problem, Sponsor may, in its sole discretion, either: (a) suspend the Sweepstakes to address the impairment and then resume the Sweepstakes in a manner that best conforms to the spirit of these Official Rules; or (b) award the prizes at random from among the eligible Entries received up to the time of the impairment. Sponsor reserves the right, in its sole discretion, to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or violates these Official Rules. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. Proof of sending any communication to Sponsor by mail shall not be deemed proof of receipt of that communication by Sponsor.
    10. Release and Limitations of Liability: By participating in the Sweepstakes, each Entrant agrees to release and hold harmless Sponsor and its respective parent, subsidiaries, affiliates, and each of their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Sweepstakes or receipt or use of any prize, including, but not limited to: (a) unauthorized human intervention in the Sweepstakes; (b) technical errors; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Sweepstakes or the processing of Entries; or (f) death, injury or damage to persons or property. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Sweepstakes, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.
    11. Disputes: Except where prohibited, Entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in New York. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, Entrant’s rights and obligations, or the rights and obligations of Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of New York, without giving effect to any choice of law or conflict of law rules (whether of New York or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than New York.
    12. Privacy: Any information you submit as part of the Sweepstakes will used in accordance with Sponsor’s Privacy Statement.
    13. Sweepstakes Results: To obtain a list of winners, send a self-addressed, stamped envelope to WSS 40th Year Anniversary Sweepstakes c/o Eurostar, Inc. d/b/a WSS, 879 W. 190th Street, Gardena, CA 90248. Requests must be received within four (4) weeks of the conclusion of the Entry Period.
    • Abbreviated Rules: NO PURCHASE NECESSARY. Open to legal residents of the U.S. 18+. Sweepstakes begins at 12:00 A.M. on September 18, 2024 (ET) and ends at 11:59 P.M. on October 15, 2024 (ET). Enter in-store or online. Odds of winning depend on the number of entries received. Limit 1 entry per person per week. Void where prohibited. Sponsor: Eurostar, Inc. d/b/a WSS.

  • Loyalty Black Friday Deal

    • Promotion valid from 11/21 to 11/25
    • Offer valid online and instore
    • Not valid with any other discounts, programs, promotions, or other offers.
    • Cannot be combined with any B.O.G.O. or 2 FOR promotions.
    • Cannot be combined with the redemption of WSS Rewards.
    • Not valid towards the purchase of Nike Air Force 1's, Jordan Retros, or Jordan AJ1.
    • Limited to one code per customer.
    • Provided code must be applied at checkout or presented at store.