Once your order ships, you will receive a shipping confirmation email with your tracking number(s). You can also track your order here.

We allow items to be returned within 30 days of the order date and offer one free return label per order. To initiate a return, please click here.

Orders with standard shipping methods are typically processed within 2-3 business days. However, there may be instances where an order or part of an order can take up to 6-10 business days to ship. This could occur if an item(s) is no longer available in our distribution center and needs to be sourced from a store.

We ship all order standard ground, which typically takes about 7-10 business days from when the order is marked shipped.

We cannot process exchanges at this time, but you can easily return any unwanted items ordered on shopwss.com. Simply return the item(s) and place a new order for your desired item(s).This ensures that your desired item(s) remain in stock and are promptly shipped to you.

Please see our return policy to ensure your order qualifies for a return.

Once an order has been submitted, we cannot make any changes or cancellations.

If you have any further questions about your order, please get in touch with us immediately.

Before contacting us to investigate, please do the following:

• Check all exterior doors and locations where the package could be on the premises.
• Check with other members of your household.
• Check with the front desk, mail rooms, or building security if you live in an apartment complex.
• Look for a note from your carrier on the door or near the mailbox.

If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

Once an order has been submitted, we are unable to make any changes or cancellations. Please refer to our 'Returns' section below if you'd like to return your order.

We reserve the right to limit, decline, or reject any orders for any reason, including but not limited to the product is out-of-stock; your address, billing info, or payment info could not be verified; your order was flagged by our security system; we suspect there is an intent to resell.

We enforce strict purchase quantity limits per customer during sneaker launches. These limits are set to ensure that a broad range of customers have the opportunity to purchase our limited-edition sneakers. 

Customers found to be placing multiple orders for the same sneaker release may have their additional orders canceled without notice.

Once your order has shipped, you will receive an email containing the tracking number(s) for your order.

You can also log into your 'My Account' and access your tracking number through your order history.

If you don't have a 'My Account' you can track your order here.

Please Note: Tracking numbers can take 24-48 hours to update after creation.

Orders are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

Once shipped, carrier transit time can take anywhere from 5-7 business days depending on destination.

The first thing you should do is take pictures to document the condition of the package when it arrives, keeping all enclosed packing slips.

Then contact us immediately so we can start the initial investigation.

All prices are final. We do not offer price adjustments.

If you're not satisfied with your purchase, please see our return policy.

At this time we only support shipping within the contiguous United States.

We use our trusted partners at FedEx for Ground shipping for all outbound orders.

Orders placed with a standard shipping methods are typically processed within 2-3 business days. However, on occasion an order or part of an order can take up to 6-10 business days to ship. This could happen in the event that an item(s) is no longer available in our DC and requires a store to fulfill.

At this time we do not offer shipping to PO Box, APO/FPO, territories, or internationally. As we requires a physical street address.

Before contacting us to investigate, please do the following:

• Check all exterior doors and locations where the package could be on the premises.
• Check with other members of your household.
• Check with the front desk, mail rooms, or building security if you live in an apartment complex.
• Look for a note from your carrier on the door or near the mailbox.

If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

If your package is deemed undeliverable by the carrier it will be Returned to Sender.

In this situation once the order arrives at our facility it will be processed as a return and you will be credit.

Unfortunately, we will not be able to send you a replacement package. If you are still interested in the item(s), please place a new order and ensure your shipping address is complete and accurate.

Anytime a freight forwarder is used, we are not accountable for any damages, defects, material differences, or losses that arise to products after handing packages off to a freight forwarder.

We insist that you, as the customer, should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility.

We allow items to be returned within 30 days of the original order date.

For items to be eligible for a return they must be in their original state, unworn, unwashed, and with all tags intact. Any item listed as FINAL SALE cannot be returned for a refund.

Any Jordan purchased on a release day is not eligible for a return.

Please ensure you return the correct item(s) when making a return. WSS is not responsible for non-WSS items shipped back to us in error. No compensation will be provided for incorrect items sent to WSS.

We offer one free return label per order.

To receive your return label please contact us with your order number, the item(s) you’d like to return, and the return reason for each item(s). (restrictions apply)

Once you contact us and your return is approved, we will provide you a link to create your return shipping label or generate a QR code to drop off your return at any of our participating locations. To see available QR drop-off locations please click here.

All returns must be in a sturdy box or sealable poly bag, with the shipping label clearly affixed to the outside of the packaging.

Please note, all details must be accurate for the return request and when filling in the label details. If not, this could delay processing your return and/or void it completely.

If you would like to send back an item(s) for a return on your own, please contact us with your order number, the item(s) you’d like to return, and the return reason for each item(s). We will provide you with return instructions and the correct shipping address to send your return, as they may be different.

Please ensure that the Invoice Number is clearly written on the outside of the box or mailer with the original packing slip inside the box and the shipping label clearly affixed to the outside of the packaging.

We suggest using a verified shipping carrier that offers tracking and insurance on their shipments. Please note, packages that arrive COD are not accepted and will be denied.

To contact us to start your return click here.

When you receive a prepaid return label or QR code you can drop-off your shipment at any of our authorized drop-off locations.

To find a drop-off location near you please click here.

Unfortunately, we are no longer able to create exchanges.

You can return any unwanted item(s) ordered on shopwss.com and place a new order for your desired item(s). This will ensure that your desired item(s) do not go out of stock and ships to you right away.

To contact us to start your return click here.

You can expect your return to be processed in 3-5 days once your return is received into our facilities.

Once we complete your return we'll refund your money to your original form of payment. Please allow 3-5 business days for the credit to reflect in your account.

Note* During busy seasons, returns can take up to 10 days to process.

Unfortunately, at this time stores are unable to accept returns for items purchased online or via our mobile app.

However, you are able to initiate a return and ship back the item(s) you want to return.

To see if your order is eligible for return, please see our return policy.

Once your return shipment is received at our facility, we will process your returned items within 3-5 business days. Once processed a refund will be issued to the original form of payment. And you will receive an email notifying you of the refund.

For Credit card, Apple Pay, or PayPal: Refunds process in 3-5 business days.

For Klarna: Refunds process within 14 days and may refund separately, mirroring your payment plan.

Note* Shipping costs will only be refunded if the order is deemed as a manufacturer defect or was a shipping error.

Bulk purchases made online are not eligible for WSS's Return policy and are considered FINAL SALE.

Any issues with the order(s) or the merchandise must be reported within 5 days of delivery date to be considered for a return.

Please be sure to follow our pickup guidelines. If the guideline are not followed in any way, it can result in denying the pickup and/or cancellation of your order.

Pickup Guidelines:
- The person who placed the order must be the one to pickup.
- A valid photo ID must be present and match the billing name.
- Customer must have the order ID available.

Please Note: Once the order is ready for pickup you will have 10 days to pickup the order. After 10 days the order will be canceled and restocked.

We aim to have your pickup order ready within 3-4 hours from the time it is placed. However, this is dependent on the time of day the order is placed and can be affect by store traffic.

Once your order is ready for pickup you will receive an email notifying you.

Please ensure you follow our pickup guidelines at time of pickup.

You can earn 1 point for every $1 spent on ShopWSS.com, the WSS Mobile App, or in-store. Log into your account to ensure you are earning your points on ShopWSS.com and in the WSS Mobile App.

Your rewards points will appear in your account once your order has been reviewed and shipped.

Note* Bulk orders are not eligible for earning points towards WSS Rewards.

Yes, please read Exclusions below.

If you are an existing WSS Rewards member and it is your first time using the new Mobile App, please click the "CREATE ACCOUNT" button to create a new account and re-register. Creating a new account will enable you to track and use your existing points in the Mobile App.

iOS 11 and Android 8.0

The Mobile App supports the following iOS devices: 6S/6S Plus, S.E., 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, and 11. The app supports Android devices with O.S. versions 8.0 (Oreo) and above.

An internet connection must be established to experience the full functionality of the Mobile App. If you do not want to use your data plan, try connecting to Wi-Fi instead.

Yes, please visit our terms and conditions page here:https://www.shopwss.com/pages/terms-conditions.

The Mobile App is available to U.S. residents.

Track, earn, and manage points and WSS Rewards, scan barcodes to see more colors and sizes in-store, get a first look at new promotions and register for New Release digital raffles. For more information, please visithttps://www.shopwss.com/pages/rewards.

Please view our Privacy Statement here:https://www.shopwss.com/pages/privacy.

Please email us at wssmobile@shopwss.com or call our customer service line at 844-SHOP-WSS (844-746-7977).

Bulk purchases include repeat purchases of the same merchandise SKU by the same individual or company, whether in a single transaction or multiple transactions.

These purchases are classified as 'Bulk Purchases' and can be identified based on purchaser data, including name, phone number, address, and IP address.

Bulk purchases made online are not eligible for WSS's Return policy and are considered FINAL SALE.

Any issues with the order(s) or the merchandise must be reported within 5 days of delivery date to be considered for a return.

WSS reserves the right to refuse, restrict, limit, modify, or cancel Bulk Purchases at any time.

Using automated bots or scripts for purchasing sneakers on our website or through our mobile app is strictly prohibited. We actively monitor our platforms to detect and prevent any bot activity.

Clearance items are brand new that are end of stock or discontinued product by the manufacturer. The merchandise may have scuffs, scratches, dents, and blemishes. Boxes may show wear, or shoes may come in an unbranded box

We accept Visa, MasterCard, Discover Card, American Express, PayPal, Apple Pay, and Klarna.

Currently, we do not accept gift cards as a form of payment. Gift cards are only accepted for in-store purchases.

WSS follows all state and local laws and regulations on sales tax. We charge applicable sales tax on all merchandise purchased in Arizona, California, Nevada, and Texas.

Unfortunately, payments can be declined for many reasons. Please check to make sure all the information is accurately submitted at check out.

If the issue continuous please reach out to your banking institute for support.

Absolutely! WSS understands the importance of keeping your personal information secure. We offer a safe shopping experience by keeping you secure from identity theft, viruses, and credit card fraud through a secure transaction process. Secure Sockets Layer (SSL Technology) shopWSS.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms on our site are secured with SSL technology, so your personal information stays safe and out of malicious hands.

Shipping will automatically be deducted at checkout.

• Valid only at www.shopwss.com.
• Offer is limited to Ground Shipping within the 48 contiguous United States addresses.
• The entire order must ship to a single address.
• It does not apply to prior purchases or open orders and cannot be combined with any other discounts, programs, promotions, or other offers.
• The customer is responsible for shipping costs on returned merchandise.
• Promotion may be modified or terminated at any time.
• Certain restrictions and exclusions may apply.

• Offer valid online only.
• Only valid on products marked down less than 35% of the original selling price.
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of WSS Rewards. 
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, or Jordan AJ1.
• Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions.
• Limited to one code per customer.

• Buy one item and get the second item of equal or lesser value for half the price.  
• Valid in-store, in-app and online. 
• B.O.G.O. cannot be combined with any other discounts, programs, promotions, or other offers. 
• B.O.G.O. cannot be combined with the redemption of WSS Rewards or used to purchase a gift card. 
• The discount applies automatically at checkout. 
• Offers are subject to change without notice. 

• Bulk orders (ordering 4 or more of the same item) are not eligible for earning points.
• WSS Rewards are redeemable in-store and in-app.
• Must redeem the coupon at the time of purchase.
• One transaction per person per offer.
• Not valid with any other discounts, programs, promotions, or other offers.
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1 or Gift Cards.
• Not valid for cash or cash equivalent on purchase of gift cards or previously purchased merchandise.
• Offer may be adjusted in the event of a return.
• Items purchased with certificates, coupons, or special promotions will result in an adjusted refund amount.

• Must redeem the coupon at the time of purchase.
• One transaction per person per offer.
• Not valid with any other discounts, programs, promotions, or other offers.
• Cannot be combined with any B.O.G.O. or 2 FOR promotions.
• Cannot be combined with the redemption of Loyalty points.  No cash value.
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1, Adidas Samba/Sambae, Nike Club Fleece, Superstar XLG or Gift Cards.
• Only one non-Rewards promotion code can be used per order.
• Offer may be adjusted in the event of a return.
• Items purchased with certificates, coupons, or special promotions will result in an adjusted refund amount.
• Clearance items are excluded from discounts and promotions; their prices are final and not subject to further reductions

• Distribution Dates: February 26th, 2024 - March 31st, 2024.
• Redemption Dates: April 1st, 2024 - May 12th, 2024.
• Digital Sneaker Bucks cards earned through shopping online will be emailed to qualifying customers on 4/1/24.
• Purchase $75 in merchandise before taxes to redeem a $25 Sneaker Bucks card.
• Redeemable at any WSS store, online, or mobile app.
• Only one (1) Sneaker Bucks card per transaction is redeemable. Some restrictions apply. Void where prohibited.
• One-time use only; must be used during a single transaction.
• Limit one per person per transaction.
• Not redeemable for cash or credit towards previous or employee purchases.
• Not valid with other discounts, programs, or offers; cannot be combined with any B.O.G.O. or 2 For promotions, the redemption of Loyalty points or other offers or discounts, including a WSS employee discount.
• Not valid towards the purchase of Nike Air Force 1’s, Jordan Retros, Jordan AJ1s, or Gift Cards.
• Discount applies to purchase price only.
• WSS is not responsible for lost or stolen cards.
• We reserve the right to refuse service.
• Offer may be adjusted in the event of a return.
• Sneaker Bucks card must be surrendered at the time of return.
• Returns are subject to WSS’s Return Policy and may only be returned for store credit or exchange.
• No photocopies or digital versions of the Sneaker Bucks card will be accepted.

• Save up to 40% off select Nike styles. Price as marked.
• May not be combined with any other coupons (other than WSS Rewards loyalty points).
• Items purchased with certificates or special promotions will result in an adjusted refund amount.
• Other exclusions may apply; please ask a WSS Team Member for more details.

• Promotion period: 1/1/23 – 1/14/24
• Only applicable on items that are $99.99 or less.
• Applies to most clothing, footwear, backpacks, and certain accessories.
• Florida residents only.

• Promotion period: 9/2/23 – 9/8/23
• Applies to work boots selling for $175 or less.
• Florida residents only.

• Promotion period: 8/11/23 – 8/13/23
• Only applicable on items that are $99.99 or less.
• Applies to most clothing, footwear, backpacks, and certain accessories.
• Texas residents only.